Service and Support Administration

Service and Support Administration

A Service and Support Administrator (SSA), is the primary point of contact for individuals who are determined eligible for services. If you are eligible for our agency services, you can request a Support Coordinator at any time and one will be assigned to you.

A Support Coordinator will…

  • Ask you what you want and need for a good life
  • Get to know you and help form a team of support to assist you with life goals
  • Help you with self-advocacy and will advocate for you when needed
  • Respect your choices
  • Help you locate, connect, and coordinate additional supports in your community
  • Monitor the services you receive

Support Coordinators are responsible for developing person-centered plans.

Support Coordinators are assigned based on the needs of the person and other considerations. They are divided into teams: 

In the School Age Team, you will meet two kinds of Support Coordinators: 

  • Information and Referral Support Coordinator (I&R): Available as questions or support needs arise
  • School Age Support Coordinator: Available for support based on yearly personal goals

In the Adult Team (no longer enrolled in school) there are two kinds of Support Coordinators

  • Information and Referral Support Coordinator (I&R): Available as questions or support needs arise
  • Adult Age Support Coordinator: Responsible for accessing needs, developing and authorizing supports and monitors.

Talk to someone in our SSA department today

If you’re having trouble reaching your SSA, you can call (513) 785-2870.