Incident Review and Quality Assurance
The Office of Incident Review and Quality Assurance:
- Responds to reports of abuse, neglect, theft or other major unusual incidents (MUIs),
- Completes mandated quality assurance (QA) reviews and medication administration QA reviews.
- Monitors provider compliance and provides support to new and existing providers.
Office of Incident Review/ Major Unusual Incidences (MUI)
The Office of Incident Review investigates all major unusual incidents (MUIs). A major unusual incident is defined as any alleged, suspected, or actual occurrence of an incident that adversely affects the health and safety of an individual.
There are nineteen types of incidents defined in the rule that are considered major unusual incidents (MUIs). All of the incidents require that immediate action is taken to protect individuals from further harm, that an investigation is conducted to determine the cause of the incident and contributing factors, and that a prevention plan is developed to reduce the likelihood of future occurrences.
For more information about MUIs, click on the links below:
- Report Health and Safety Concerns/MUIs
- Understanding the MUI Reporting System (includes FAQ)
- The Abuser Registry
- Health and Safety Alerts
- MUI Rule: OAC 5123:2-17-02 Incidents Adversely Affecting Health and Safety
- UI/MUI Information for Agency Providers
- UI/MUI Information for Independent Providers
- Overview of Trends and Patterns Review
To report a Major Unusual Incident, contact Karen Bessette via email or by phone at (513) 867-5992, by fax at (513) 887-8028 or after normal business hours call (513) 867-5913.
The Butler County Board of DD takes many steps to ensure the quality of services being provided including providing assistance and supports to service providers and completing a variety of specific reviews aimed at monitoring service quality.
Quality Enhancement/Quality Assurance Reviews
Quality Enhancement Coordinators visit people with developmental disabilities who live in supported living arrangements or in state licensed facilities funded through the Waiver Program to complete mandated 3 year quality assurance reviews. It is the intention of visits to observe and listen to the desires and needs of individuals and others who are close to them to enhance the satisfaction with how an individual is supported within their home.
Provider Relations/Provider Compliance Reviews
The Provider Relations Coordinator works closely with private agencies or individuals who want to provide/or do provide residential support to individuals on the waiver. They also work with all providers, when needed, to help them through the certification process to be a waiver provider and provide on-going training and support to private providers. The provider relations coordinator also completes mandated provider compliance reviews. These reviews allow monitoring for compliance with rules and regulations. These reviews are completed on a regular basis but may also be completed as a “special” review in response to complaints or concerns regarding a provider.
For additional information, click here.
Medication Administration Quality Assurance Reviews
The Quality Assurance RN provides technical assistance and support to provider and county board staff regarding best practices providing care to individuals receiving services. The QARN also completes mandated medication administration reviews to ensure that medication administration and health related activities are provided by certified staff in a safe and competent manner.
Staff Contact Information
Supervisor of Incident Review and Quality Assurance
Secretary, Incident Review and Quality Assurance
Intake Investigative Agent
Provider Relations Coordinator