Butler County Board of Developmental Disabilities (DD) Quality Assurance Satisfaction Survey information has been gathered from one-on-one interviews with people who receive services and their guardians and family-members. Butler County Board of DD Quality Enhancement Coordinators conduct intensive interviews with a third of the people receiving Medicaid-waiver and supported living services and their families and guardians, in order to develop the Three Year Quality Enhancement Written Report. This report is published to the person’s support team in order to enhance the quality of their services and service planning, as well as register satisfaction. Every six months, the Butler County DD Quality Assurance Team tabulates satisfaction survey results and provides a summary concerning each provider’s performance from that period. These results are summarized, published and maintained on the Butler County DD website so that people receiving services and their families/guardians can access the results when they are seeking, or simply wanting more information about, service providers.
In 2008, the Butler County Board of DD sought to gain a broader understanding of levels of satisfaction with regards to the living conditions and interactions with staff members consumers experience. The Applied Research Center at Miami University interviewed 187 consumers of various providers. A total of 223 guardians were also interviewed.
The results for the survey are broken down into two categories: Residential and Day Habilitation, and within those categories, there are answers from clients and guardians.
Community Employment Satisfaction Survey
* It is important to note that there were very few client respondents to this portion of the survey (n = 27) and approximately twice as many guardian respondents (n = 59). Therefore, the margin of error for responses to this section is somewhat higher than throughout the rest of the survey and results should be interpreted with caution.