The Quality Assurance Department responds to and investigates reports of abuse, neglect, theft or other major unusual incidents (MUIs), completes mandated quality assurance (QA) reviews and medication administration QA reviews, monitors provider compliance and provides support to new and existing providers, and manages and maintains client records and confidentiality.
The MUI Department investigates all major unusual incidents (MUIs). A major unusual incident is defined as any alleged, suspected, or actual occurrence of an incident that adversely affects the health and welfare of an individual.
There are nineteen types of incidents defined in the rule that are considered major unusual incidents (MUIs). All of the incidents require that immediate action is taken to protect individuals from further harm, that an investigation is conducted to determine the cause of the incident and contributing factors, and that a prevention plan is developed to reduce the likelihood of future occurrences.
For more information about MUIs, click on the links below:
Provider Relations/Provider Compliance Reviews
Medication Administration Quality Assurance Reviews
Records and Retention
Staff Contact Information
Quality Assurance Director, Karen Bessette, (513) 785-4677 or email.
Secretary, Quality Assurance Department, Nancy Morris, (513) 785-4674 or email.
Intake Investigative Agent, Rebekah Lyons, (513) 867-5992 or email.
RN/Quality Assurance, Kathy Tallon, (513) 785-4678 or email.
Records & Retention, Laurel Lovely, Supervisor, (513) 785-4641 or email.